Going hi-fi wi-fi

Past month or so has been very entertaining and frustrating ...both thx to the helpful folks over at airtel. After much fuss and phone calls...we finally have wi-fi at home. How did we do it? see below:

How to have wi-fi installed at home:
1. Call customer care to place request. Be informed to write mail to specified address to place request.
2. Write that mail. It will bounce.
3. Again call cust care...same address will be given again. Resend and rebounce. Decide effort is futile.
4. Waste precious hours on a saturday and go in person to their office to place request. Get assurance that "3 din mei ho jayega madam. 500 rupees is the charge...aapke next bill mei aa jayega".
5. Go back home smug and satisfied and proclaim to the family abt how great you are for getting this done.
6. Week goes by with no wi-fi. Family asking questions. Keep moral high ground and assure you will look into it.
7. Busy wkend..no time to follow up.
8. Next weekend, call cust care and raise stink. Again "3 din mei ho jayega madam".
9. On day 3, have horrendous meeting filled day and miss all 3 calls from cust care.
10. Call cust care on day 4 and request to please have it done today.
11. "Engineer with router" arrives on day 4. Phew. Installs at home. Speak to him on phone...ask about connecting laptops to the wi-fi network. Get reply "usme kuch nahi rehta madam...wo aap aan (on) kare so connect ho jata". Lekin bhaiya...wo network secure karna padega na...nahi to padosi bhi use karenge? "Nahiii madam....waisa kuch nai hota...uno thodi maloom rehta aapne wireless liye so hain. Aap aan kare so wo connect ho jaata."
You give up.
12. Later at night frantically try to connect wi-fi. No luck. Back to cable method.
13. Call cust care. They assure to send engineer next day. You say...next day laptop ghar pe nahi rahega. Get smart suggestion "madam aap ek din laptop ghar pe rakh do...to hum check kar ke jaate". Almost lose temper but deep breathing helps.
14. Engineer arrives on saturday. Is clueless about everything. Spends 1.5 hrs fiddling with different keys on 2 laptops and then tries to sneak out of home without any conclusion. We catch him and he spends .5 hr again. Tries another exit...this time mumbling about some drivers missing on the laptops. Is given piece of mind by self since wi-fi is used at office. You give up and he goes home.
15. Next week, get laptop checked by office network admin guy and be assured everything is in order.
16. Meanwhile, get monthly bill and be shocked that 1000 rupees charged instead of 500 for installation. Call cust care to check...they say 1000 is what they will charge. Give cust care information ka wasta ...to no effect. Leave work early and go in person to cust care centre in right royal foul temper. They accept complaint. Also complain abt clueless engineer and non-working wi-fi.
17. Nothing happens on wi-fi complaint. Lodge another one and have same engineer come with another flunkie on saturday. Both spend another 2 hrs of quality time at residence and fail to fix anything.
18.Frustrated self finally taps into power of google and other kindred souls who put steps to configure wi-fi router on their blog.
19. Fiddle here and there and fix issue. The crowd goes wild with applause.